Antiqued Brass Horse Head Door Knocker | Home Accents

We have a 7-day return policy on NEW items, which means you have 7 days after receiving your item to request a return. You will be refunded in store credit to be spent at Shoplilliangrey.com within 6 months.

Vintage and antique items cannot be refunded or returned unless it has been damaged in the shipping process. We require photos of the item(s) and packaging, (which will help us to assess the handling process and prevent further losses.) After which point you will be issued a full refund on your order.

To start a return, you can contact us at contact@shoplilliangrey.com. Please note that returns will need to be sent to the return address on the original shipping label.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@shoplilliangrey.com.

Damages and issues
Within 10 days of delivery - Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

This includes Vintage and Antique items. Each item has its own unique story, if you are not happy with the item then we hope we can continue your story with our company and find something that suits you better. That item is now yours, we can only refund you in store credit for Shoplilliangrey.com if the item was damaged in the shipping process. (Some items have endured some alterations to their original state and will be sold AS IS. Please take note of each item's description to see if the unique character is suitable to you.)

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You have 7 days from the delivery date to initiate your return on NEW items only.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded in store credit once approved. 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@shoplilliangrey.com.